NPMSG Academy
Continue your education and career with expertly guided industry and professional training
Core teachings:
NPMSG Academy’s industry, safety, and professional development training sessions were developed to further your professional and industry knowledge with various opportunities to earn continuing education credits, meet eligibility requirements for industry certifications, and acquire Certificates of Training for your documentation. Sessions range from 90 minutes to two hours and are often followed by interactive Q&A. Customized trainings are available.
See below for a listing of all of our ACADEMYclasses along with their descriptions!
“We hired NPMSG Academy to teach OSHA 10 (General Industry) to 130 of our clients. Scott is professional, knowledgeable and charismatic. He connects extremely well with his students and received rave reviews. Highly recommend any of NPMSG Academy’s 42 classes to the property management world!”
—Steve Sorkin, CEO
24 Restore
Safety Training
These are 90-minute sessions with an interactive Q&A at the end. Certificates of Training can be provided for participants to document continuing education courses. They may be eligible to be used as CEU’s for industry organizations that may accept them.
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All employees, regardless of how much experience they might have, need to be aware of what your company requires of its employees. Safety training is mandated by OSHA to be provided to all workers to ensure worker safety.
Learn the key elements of what employees need to know, including:
Understanding your company standards
OSHA 29 CFR 1910 requirements and how they relate to our industry
Understand legal responsibilities for a safe work environment
Review of common hazards that result in incidents, accidents and insurance claims
Employer and employee responsibilities
Downloadable Flyer: Safety in the Workplace
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Workplace safety is extremely important within the property management sector.
This session will help participants gain a better understanding of the legal implications and requirements to perform a hazard assessment and job safety analysis and what hazards currently exist and what can be done to mitigate possible incidents, accidents and/or illnesses.
Participants will learn the key elements of a safety assessment and job hazard analysis, including:
How injuries on the job affect both you and the company
How to perform a safety assessment and what to look for
What part the job hazard analysis plays in the overall safety assessment
Develop strategies to address hazards identified
Downloadable Flyer: Performing a Safety Assessment and Job Hazard Analysis
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Creating a Successful Safety Culture for the 21st Century
Safety is People-Focused, not Job-Focused. Safety Success = Business Success.
Learn Key Elements of Effective Safety Leadership, including:
Four Key Leadership Traits
Leading By Example – It Starts At The Top
Importance of Defining Roles and Goals
Inspiring a “Safety First” Culture
Assuring Employee Buy-In and Involvement
Having the Right EHS Programs In-Place
Some New Safety Practices, Procedures and Protocols
Downloadable Flyer: Safety Leadership
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Risk Management and Mitigation is a very important part of a property professional’s day-to-day responsibilities. They have both legal as well as financial implications. Do you know what to look for?
In this class, you will learn:
Risk Identification and Their Impacts
Risk Assessment Techniques
How to Prioritize Your Assessment Results
Developing Site-Specific Mitigation Plan
Risk Tracking and Ongoing Monitoring and more...
Downloadable Flyer: Risk Management and Mitigation for Property Professionals
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All employees, regardless of how much experience they might have, need to be aware of what is required when dealing with various emergencies. Crisis management is vital. OSHA mandates that emergency action plans be taught to all workers as part of a company’s required documented safety training program.
Key Elements and Outcomes:
Mandatory OSHA EAP requirements
Why an EAP is so important to your company’s overall safety program
How to assess, evaluate and/or prepare your EAP in advance of a crisis or event
What to do before, during, and afterwards and more...
Downloadable Flyer: Emergency Action Planning & Crisis Management
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Ergonomics training is not specifically mandated by OSHA regulations; however, ergonomics related issues continue to be one of the top worker- reported claims facing employers. These claims can result in being reported to OSHA and enforced under the General Duty Clause resulting in citations and fines. This class will train employees to recognize ergonomic problems, their adverse effects, and how to avoid them.
Learn the key elements of an effective ergonomics safety program, including:
Ergonomic Problems in the Workplace
Environmental Factors
Workplace Analysis
WMSDs and How to Avoid Them
Tips and Tools for a Safer Workforce and more!
Downloadable Flyer: Ergonomics
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Sadly, we are all aware that workplace violence is now part of our everyday lives. It seems that nearly every time that we turn on the television, listen to the radio, read a newspaper, or receive an e-News blast on one of our hand-held devices, that we often hear that it happened again. This workshop has been developed to provide some clarity on how to detect, and address workplace violence.
We will review the following:
Understand and recognize OSHA guidelines as they apply to protecting America’s workforce from workplace violence.
Define workplace harassment, bullying, workplace violence, and their impacts.
Identify behaviors and potential risk factors that can be experienced in multifamily housing.
How to identify, manage, and avoid workplace violence situations
How to create a risk assessment and develop relevant policies and procedures
Downloadable Flyer: How to Detect and Address Potential Workplace Violence
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Safety and Business Continuity Planning consists of the following learning discussions:
Safety planning is critical to a company’s operations.
Learn successful strategies when developing or enhancing your safety program including the who, what, when, where, why and how of a successful safety management program.
An effective safety management program not only helps to protect staff, residents, visitors and guests, but can also help manage and control a number of other business and operating costs.
Why a well-managed safety program helps to maintain and protect your company’s image and reputation within the community.
How to implement safety programming, even on a budget.
Downloadable Flyer: Safety Planning (Minimizing Impacts to Property Operations)
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Personal Protective Equipment (PPE) is required by federal regulations to ensure worker safety. This course will help participants gain a better understanding of the importance of using the correct PPE.
Learn the key elements of an effective PPE program, including:
OSHA 29 CFR 1910.132 requirements and how they relate to general industry
How to perform a site hazard assessment
How to perform a job safety analysis
The hierarchy of controls
Types of PPE used in general industry
Near misses and their importance
Employer and employee responsibilities
Downloadable Flyer: Personal Protective Equipment
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Fire Prevention and Protection will cover the basics of what you need to know and do with respect to fire prevention and fire protection at your site.
Learn the key elements of an effective Fire Safety program, including:
Knowing What Systems Are In Your Buildings and How They Work
Having a Fire Safety Action Plan
Understanding the Fire Triangle
Fire Extinguishers – P.A.S.S.
The RACE Principle
Fire Alarms and Fire Drills
Downloadable Flyer: Fire Prevention and Protection
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OSHA’s Hazard Communication Standard requires employers to provide training for any employees that can potentially be exposed to hazardous chemicals used or stored in the workplace. In 2022, HazCom citations rank #2 on the OSHA Top Ten List of Most Cited Workplace Safety Violations, up from #5 previously.
This class will provide participants with the key elements of an effective HazCom/GHS Compliance Program, including:
Understanding the HazCom Standard and the
Globally Harmonized System of classification
Employer, and staff responsibilities
Employee training requirements
Container labeling compliance
Importance of Safety Data Sheets
Program evaluation, and continuous improvement
Downloadable Flyer: HCS and GHS
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Slips, trips and falls account for a significant majority of incidents and accidents in the workplace. All of these are preventable. We will discuss how to ensure that your workplace stays safe.
Learn the key elements of what employees need to know, including:
OSHA General Duty Clause
OSHA 29 CFR 1910 requirements
Most common causes of slips, trips and falls
Importance of ladder safety
Working at varying heights
Fall prevention techniques
Proper housekeeping and maintenance
Downloadable Flyer: Slips, Trips, and Falls
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In this training we cover the following key takeaways:
Overview of OSHA 1910.1030
Required Employee Training and Education
Safe Work Practices
Understanding the Hierarchy of Controls
The Bloodborne Pathogen and Exposure Control Plan
Exposure Prevention
Universal Precautions
Proper Use of PPE
Downloadable Flyer: Bloodborne Pathogens
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Electrical Safety and Lockout Tagout procedures are two critical areas of day-to-day operations that every maintenance professional needs to know. This is an introduction to these principles.
Learn Key Elements of Electrical Safety and Lockout Tagout, including:
Basic electrical safety requirements
What is lockout tagout and why is it important
Why you need a lockout tagout program
Types of energy and what to do with each for LOTO
Eight Steps of a LOTO Program
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In the course we will cover the following:
Overview of OSHA Subpart D – Ladder Safety Requirements
OSHA 29 CFR 1910.23
Styles and Types of Ladders
Understanding Duty Ratings
Choosing the Correct Ladder for the Task
Safe Work Practices
How to Inspect Ladders
Case Study, Review, and Statistics
Sample Ladder Inspection Checklist
Downloadable Flyer: Ladder Safety, Scaffolding, and Fall Protection
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OSHA Reporting and Recordkeeping will help property management maintenance professionals gain a better understanding of what is required to fulfill this important EHS program requirement and what they can do to help.
Learn the key elements of recording and reporting including:
OSHA Overview
Top OSHA reported incidents and accidents
Understanding the OSHA 300, 301 and 300A Forms
What Gets Recorded and What Gets Reported
Most Common Incidents and Illnesses Recorded and Reported
Playing your part in minimizing events at your sites.
Downloadable Flyer: OSHA Reporting & Recordkeeping
Energy & Sustainability
These classes were specifically developed to provide training for participants to meet the eligibility requirements to apply for and attain the CGPM, Credential for Green Property Management. The credential is jointly sponsored by the National Affordable Housing Management Association (NAHMA) and the National Apartment Association Education Institute (NAAEI) for their members.
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Introduction to Green Building Principles provides participants an introduction into energy and sustainability principles and practices within the affordable multifamily sector. Its contents identify basic health, environmental and sustainability principles, specifically pointing to how they play a vital part in day-to-day site operations and maintenance.
Learning outcomes:
Develop a more comprehensive understanding of health, energy and sustainability principles and how they positively affect the community.
Review recommended O&M practices, protocols and programs that will assist their organizations with energy and water reduction, ensuring healthier environments for both residents and staff, identify utilities cost savings, reduction of greenhouse gases/carbon footprint as well as better overall building durability.
Determine what level of energy audit or assessment needs to be completed and by whom.
Identify the importance of the eight-(8) Healthy Home Principles and incorporate them into daily site operations.
Understand the impact of the four “R’s” – reduce, reuse, recycle and recovery and apply them confidently into daily practices.
Develop SMART (Specific, Measurable, Attainable, Relevant, Time Sensitive) sustainability goals and perform regular checks to track progress.
Downloadable Flyer: Introduction to Green Building Principles and Practices
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Importance of Energy Efficiency provides participants an overview of how energy efficiency is pursued and why it is vital in today’s society. Primary focus addresses energy in the affordable multifamily property management sector. Through this course, participants will gain a community and a global stewardship perspective.
Learning outcomes:
Review and analyze utility bills to develop baseline benchmarking data.
Perform an ASHRAE Level I Building Assessment that will identify “no cost and low-cost” energy saving opportunities and provide a general overview of existing conditions and recommended capital improvements
Analyze data from the ASHRAE Level I audit and prepare a savings and cost analysis for Energy Conservation Measures (ECMs) and report these findings to the various stakeholders
Prepare a list of immediate needs as well as an ongoing work plan to address areas of improvement.
Identify and procure various project funding sources including energy grants, loans, shared-savings programs, etc.
Downloadable Flyer: Importance of Energy Efficiency
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Importance of Water Conservation and Efficiency provides participants with an overview of water conservation measures that are both environmentally and fiscally important in affordable housing communities. With this class, participants will gain a better understanding of how to conserve this vital resource at their own community and how to become better global citizens.
Learning outcomes:
Implement basic principles of water conservation and efficiency to affordable multifamily housing.
Create a partnership between owners, managers and residents to drive conservation efforts within their communities.
Perform a water assessment that will benchmark daily water usage on a gallons per bedroom per day method then use that data to determine where the property stands and how to reduce its daily consumption going forward.
Assure that the water conservation measures that are agreed-upon are documented, implemented, monitored and are providing the intended payback.
Utilize Energy Star® criteria, the U.S. EPA Portfolio Manager benchmarking platform tools, Energy Scorecards as well as any third-party service providers like Wegowise, Bright Power or other providers that assist companies monitor building conservation measures and alert them to spikes or other anomalies.
Downloadable Flyer: Importance of Water Conservation and Efficiency
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Integrated Pest Management provides participants with an overview of integrated pest management protocols and why they are important to the maintenance and upkeep of safe and healthy housing. HUD regulations require that all government assisted properties be well-maintained including, but not limited to being pest-free. The integrated pest management (IPM) plan provides ongoing guidance to ensure compliance and is also part of the larger Green O&M Plan.
Learning outcomes:
Implement the basic principles of IPM with an understanding of how and why this multifaceted approach is important.
Utilize both scheduled as well as ad-hoc inspections to identify issues or potential problems in various locations.
Research, qualify, select and collaborate with the designated IPM contractor performing services at the community.
Understand the required elements of a successful IPM program and how to ensure compliance with measurable favorable results.
Educate residents on the importance of this initiative as it affects them and why ownership and management need their cooperation.
Downloadable Flyer: Integrated Pest Management
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Click to begin.Indoor Air Quality provides participants an overview of Indoor Air Quality (IAQ) standards and associated environmental impacts in affordable housing. Participants will be better able to identify indoor air pollutants and/or hazards and develop a process to eliminate them.
Learning outcomes:
Utilize the basic principles of IAQ to assess existing environmental conditions such as moisture, mold, pets, smoking, dust, dirt, pest droppings, carbon monoxide, radon etc., as they all impact breathability and a person’s overall good health.
Apply the latest strategies to evaluate, identify, document and mitigate issues and to provide residents with the best and highest degree of indoor air and environmental quality.
Identify products that could potentially pose a health risk and replace them with less intrusive alternatives.
Assess and redefine existing workflow processes that may have a negative impact on an individual’s indoor quality of life issues.
Provide essential resident and staff education and instill ongoing reminders as these all play an extremely important role with the overall success of the program.
Downloadable Flyer: Indoor Air Quality
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Landscaping and Site Sustainability Practices provides an overview of sustainable landscaping, xeriscaping, composting, stormwater management, drainage and other site design concepts. While yes, curb appeal is very important, what is happening today may not necessarily be “Green” for the future. There are many things to consider when designing and maintaining a green exterior landscaping plan. This module will touch-upon the most important tasks.
Learning outcomes:
Apply sustainable landscape planning guidelines to both existing and new greenspace to facilitate water resource conservation and ecological impacts.
Use native plantings for appropriate planting zone to minimize watering, mowing and weed/pest control applications.
Incorporate the newly developed/amended landscape plan into the Green O&M plan.
Research and evaluate what products, systems and/or processes can be planned for and implemented at a future date that will further complement the existing landscaping program, thus ensuring continued improvement and in support of the objectives of the green O&M plan.
Downloadable Flyer: Landscaping and Site Sustainability Practices
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Recycling and Waste Reduction provides an overview of the effective multifamily protocols with a focus on the four R’s; Recycle, Reduce, Reuse and Recover. It will provide insight into what measures can be taken to better manage, minimize and divert waste more efficiently than would otherwise end up in landfills.
Learning outcomes:
Evaluate waste management contract(s) to ensure that the property is taking advantage of all reduction and/or diversion programs.
Assess site waste stream data to determine weekly/monthly/annual metrics to establish baseline.
Establish benchmarking data to include trips, weight per load, costs per ton, add-on fees, taxes, ancillary fuel charges etc., to determine potential savings.
Establish a viable site recycling program and share information with stakeholders.
Create a resident education program that helps achieve buy-in to recycling initiatives through behavioral changes.
Work with vendors/contractors on ensuring that any diversion opportunities that may exist are reviewed and implemented.
Downloadable Flyer: Recycling and Waste Reduction
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Green Cleaning Practices provides participants with an overview of green housekeeping and cleaning initiatives in the industry today that can reduce overall environmental impact. Chemical contaminants in standard commercialgrade products on the market today are not as safe as everyone thinks. And what about all of those plastic containers? Plastic has overtaken our world’s landfills, waterways, oceans and seas and has very little chance of breaking down for many hundreds of years.
Learning outcomes:
Identify opportunities to modify existing housekeeping and cleaning programs for higher degrees of environmental stewardship.
Evaluate which products on the market today are truly green and which ones appear to be green but, in fact may just be green-washed.
Assess current housekeeping and cleaning protocols and learn new information on how to set-up a new, more effective cleaning program.
Create a resident education program that helps everyone in the community make better choices when selecting cleaning products for their homes.
Work with vendors and contractors to ensuring that any products or programs they use on-site meet these standards.
Downloadable Flyer: Green Cleaning Practices
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Energy Star® and WaterSense® Programs provides an overview of two of the best resources available from the U.S. government.
Energy Star® is a joint initiative between the U.S. Department of Energy (DOE) and the U.S. Environmental Protection Agency (EPA). The goal is two-fold; to help consumers, businesses and industry save money and to protect the environment through the adoption of energy-efficient practices and products.
WaterSense® is another environmental partnership program administered through the U.S. Environmental Protection Agency (EPA) whose focus is on water conservation through a variety of resources designed to provide product knowledge through labeling on products that save water.
Learning outcomes:
Identify opportunities to conserve both energy and water at their communities.
Assess and modify existing standard operating procedures that will further reduce consumption and save money.
Promote environmental stewardship at all levels of the organization and with residents.
Evaluate which products being used have the appropriate labeling and explore additional opportunities to procure and install products that do.
Work with suppliers and installation contractors to ensure that they too comply with these initiatives.
Downloadable Flyer: Energy Star and Water Sense Programs
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Green Building Systems provides the participant with an overview of how to best manage existing as well as any new building mechanical systems for optimum efficiency.
Locations today have many types of mechanical systems and they are all different. Each requires a specific set of standard operating procedures and protocols. This course will assist learners gain a better understanding of how understanding and performing the manufacturer’s required ongoing maintenance as well as being proactive and timely with preventive maintenance, will ensure that these systems function as designed and at the highest levels of efficiency.
Learning outcomes:
Assess existing building systems and components and identify required O&M as well as PM needs.
List all maintenance and contractor service calls to be able to better identify system dynamics and establish baseline data.
Review current operating procedures to ensure that required work is being performed so as not to waste money.
Review capital plans to determine timing of expected replacements and associated costs.
Work with contractors to ensure that they are complying with these requirements.
Downloadable Flyer: Green Building Systems
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Green Operations and Maintenance provides an overview of basic green and sustainable concepts and Operations and Maintenance (O&M) principles for affordable housing. Its content provides a stepping-off point to develop a site-specific green and sustainable O&M program that follows U.S. Department of Housing and Urban Development requirements.
This class provides guidance in preparing a Green O&M Plan. This guidance will tie together the previous sessions and make clear how all of them work in concert, interact with and support these procedures in a cohesive working plan.
Learning outcomes:
Apply Green Operations and Maintenance guidelines to draft an effective O&M plan. Areas of focus include but are not limited to: equipment, routine and preventive maintenance, record keeping, training, energy and water efficiency initiatives, IPM, indoor environmental air quality, interior and exterior site sustainability initiatives, green and healthy housekeeping products and processes and waste reduction and recycling.
Incorporate all sections listed above into the Green O&M Plan.
Learn to research and evaluate what products, components and processes are currently in-place and what else may be needed to develop the most effective green and sustainable O&M Plan.
How to apply for and attain the CGPM certification.
Downloadable Flyer: Green Operations and Maintence
Professional Development
These are 90-minute sessions with an interactive Q&A at the end. Certificates of Training can be provided for participants to document continuing education courses. They may be eligible to be used as CEU’s for industry organizations that may accept them.
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Time Management skills are essential for your professional success in the workplace.
We’ll share best practices on the following:
➢ How to plan and prioritize your daily, weekly, monthly, quarterly and annual tasks.
➢ How to become more efficient and productive.
➢ How to overcome procrastination quickly and easily.
➢ How to delegate more efficiently.
➢ How to manage ad-hoc projects and tasks given to you that could interrupt your newly found peace of mind.
Downloadable Flyer: Time Management for Property Professionals
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In this day and age, management teams must all work collectively towards achieving unified goals. This is key for the success of any property professional, but even more so for new maintenance supervisors. Unfortunately, it can be all too easy to overlook the required training and professional development needs of these newly minted managers. The excuse…we just do not have enough time.
This workshop will provide your team members with the necessary skills and tools for them to succeed. The results: higher morale, increased collaboration and productivity, a stronger team ethic, and more, all of which promote and support a stronger team.
Participants will learn to focus on development opportunities that promote a culture that recruits, hires, trains, and retains top talent, which also improves succession planning. No more last-man standing so to speak.
Workshop Objectives:
The importance of defining a clear management track.
Strategies for developing newly promoted managers.
Clearly, and concisely identifying core roles, goals, and competencies for managers.
Promotion of the importance of continuous career path development for managers.
How to apply the principles of new manager development for your organization.
Downloadable Flyer: Leadership Skills for the New Maintenance Supervisor
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As we grow, we learn to become leaders. Being a leader seems to be natural for some, and learned for most others. No matter how we have become a leader, it is important to remember that we must lead ourselves before we lead others. You first need to take the time to look inward to see how you can assess, motivate, and improve your own leadership abilities.
With our “Self-Leadership” workshop, you will discover some specific ways of how to be a better leader, not only for yourself, but for those you lead.
We will share proven strategies to help you guide yourself in positives ways. This will enhance who you are as a leader and inspire others to do the same.
Remember, “leaders do not create followers, they create more leaders!” Tom Peters
Workshop Objectives:
Understand what self-leadership is and why it is important.
Learn how to motivate yourself.
How to think positively.
Learn how to set SMART goals.
How to implement these strategies to build your team.
Downloadable Flyer: Self-Leadership
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Effective budgeting skills are essential for a property management professional’s continued growth and professional development. This session will help participants think like a CFO and gain a better understanding of the processes and intended outcomes.
Learn the key elements of budgeting including:
Understanding the budgeting process
Learn advanced forecasting techniques
Understanding financial terms
Learn how to manage to a budget
Identify how to analyze budgets
Understanding trends that have impact to the bottom-line
Identify smart procurement practices
Understanding the legal aspects of budgeting.
Downloadable Flyer: Budgeting and Bottom-Line Thinking
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The Capital Planning and Asset Preservation workshop will provide a clearer understanding of this key ownership objective. It will help to demystify the process that property professionals must undertake to address them and instill confidence that you can do it.
As a property professional, you will sometimes be called upon to undertake this critical task or group of tasks. When this occurs, you should have a strategic plan at the ready on how to assess, address, and achieve the objective.
This workshop will provide an understanding of what you will need to know, what process to use, how, and when to start, the importance of the project schedule, the milestones that need to be met along the way, and how to bring it across the finish line successfully: on-time, and within budget.
Remember, “by failing to prepare, you are preparing to fail.” Benjamin Franklin
Workshop Objectives:
Understanding the owner’s objectives.
How to effectively review and understand a PCNA.
Ensuring accuracy in a project’s Scope of Work.
How to use professional analysis to support the expenses.
How to avoid common project funding gaps due to under-budgeting.
The why behind “historical data” and why is not indicative of actual costs.
Why your facilities/maintenance manager should always review.
Downloadable Flyer: Capital Planning & Asset Preservation
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The goal of this workshop is to provide participants with a practical understanding of construction, renovation, or rehabilitation project management
What is required when being asked to perform those duties as well as your role as a property professional.
Knowing owner/client objectives
Visualizing project goals and benefits
Managing the process/deliverables
Effective Communication
Assessing and understanding any constraints and how they impact time, costs and performance
Scope creep and how to avoid it
The project closeout process
Downloadable Flyer: Project Management Best Practices
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Coaching and Mentoring are critical skills for an employee’s professional development. This session will help participants gain a better understanding of how to achieve and use these vital leadership skills.
Learn the key elements of coaching and mentoring, including:
Coaching, mentoring and the GROW model
How to develop and use SMART goals
How to develop a professional development plan
How to avoid or overcome common obstacles
How to build and foster employee trust
Downloadable Flyer: Coaching and Mentoring Your Team
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This session has been designed to help teams gain a better understanding of what is needed to build trust and resilience within an organization.
We will discuss a variety of strategies on how to foster a workplace environment that:
Promotes trust
How to gain the trust of employees by empowering them
Promoting transparent communication
Identifying different personality types and how to develop stronger, more collaborative relationships.
Keeping stress and stressors in-check, accepting, and managing change in a positive manner and best practices to stay motivated.
Downloadable Flyer: Trust Building and Resiliency Development
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Learning Outcomes and Key Elements of this course are:
How to collaborate as a true partner.
How to foster higher degrees of teamwork.
The characteristics of a high-performance team and how to manage them.
The importance of effective and consistent communication.
How to manage a remote workforce.
How to train your high-performance teams.
The techniques of an effective team meeting.
Downloadable Flyer: The Fork in the Road - Where Management and Maintenance Meet
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Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Critical Thinking will lead to being a more rational and disciplined thinker and will reduce your prejudices and biases which will provide you a better understanding of your environment.
This workshop will provide the basic skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will help to lead you to become more productive at work, and provide an invaluable skill to use in your everyday life.
Workshop Objectives:
Understand the components of critical thinking
How to utilize non-linear thinking
Using logical thinking
Recognize what it means to be a critical thinker
Evaluate information using critical thinking skills
Identify the benefits of critical thinking and revise perspectives, when necessary
Comprehend various problem solving abilities
Downloadable Flyer: Critical Thinking & Effective Problem Solving
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Leadership skills are very important for an employee’s continued growth and professional development. This session will help participants gain a better understanding of leadership and influence and how to cultivate these skills.
Learn the key elements of leadership including:
Understanding transformational leadership
Know your team, their learning styles and how you may need to adapt your leadership styles to meet their needs
Learn to lead by directing, delegating and participating
How to create action plans
Downloadable Flyer: Leadership 101
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Time Management skills are essential for your professional success in the workplace.
We’ll share best practices on:
How to plan and prioritize your daily, weekly, monthly, quarterly and annual tasks.
How to become more efficient and productive.
How to overcome procrastination quickly and easily.
How to delegate more efficiently.
How to manage ad-hoc projects and tasks given to you that could interrupt your newly found peace of mind.
Downloadable Flyer: Time Management for Maintenance
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We are all part of teams in our everyday lives. At work, at home, on the athletic field or as part of civic engagement. You may not give it much thought, but you play an integral part of so many team’s successes.
Teamwork and Team Building will share some best practices on;
The concept of a team and its factors for success
The three types of teams
The Tuckman team development model and its four phases and characteristics
Actions taken as a leader and as a follower
Importance of team-building activities
Problem-solving techniques using the Six Thinking Hats model and more...
Downloadable Flyer: Teamwork and Team Building
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We all continue to learn every day. Right? This is good. But for many of us, we do not readily share what we know with our teams. This is usually not done deliberately. For many people, instead of training others so they learn, they rationalize it this way: “It’s easier if I just do it myself.” But stop and think about that for a moment. Is that how you have learned? Became successful? Of course not!
Let us show you how to become a better trainer, facilitator, coach, and leader. In this course, we will help you:
Identify what training is and how to present it
Understand how to determine your participants individual training needs
Develop learning plans that incorporate a variety of learning styles
Learn about how to facilitate learning sessions so they deliver quality and achieve maximum results
Create an active and engaging learning environment
Deal with tough topics and difficult participants
Downloadable Flyer: Train-the-Trainer
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Developing good Organizational Skills is an investment that will provide benefits for many years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives.
Throughout this webinar the participants will learn about the tools that are necessary in developing better Organizational Skills.
Examine current habits and routines that are not well organized and learn to prioritize your time, schedule effectively and manage daily tasks
Learn about ways of listing, archiving, and storing information and supplies
Learn how to organize personal and work space
Learn how to resist project procrastination and drive results
Learn how to use this information to become more successful
Downloadable Flyer: 21st Century Organizational Skills
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IAQ, Indoor Air Quality provides participants with an overview of IAQ standards and associated environmental impacts learned from the Covid-19 Pandemic. Participants will be better able to identify indoor air pollutants, and hazards, and develop a process to eliminate them.
Learn the key elements of an effective IAQ program, including:
Utilizing the basic principles of IAQ to assess and address environmental conditions such as moisture, mold, pets, smoking, dust, dirt, pest droppings, carbon monoxide, radon, etc., as they all impact breathability
Applying the latest strategies to evaluate, identify, document, and mitigate issues and to provide residents with the best and highest degree of indoor air and environmental quality.
Identifying products that could potentially pose a health risk and replace them with less intrusive alternatives
Assessing and redefine existing workflow processes that may have a negative impact on an individual’s indoor quality of life issues.
Providing essential resident and staff education and instill ongoing reminders as these all play an extremely important role with the overall success of the program
Downloadable Flyer: Indoor Air Quality
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Preventive maintenance has always been an important task that we perform at our properties. This session will take that principle one step further by adding predictive maintenance and its importance.
Participants will learn the key elements of an effective PM and PdM program, including:
Defining the different types of maintenance
Understanding financial implications
Challenges to managing an effective PM and PdM program
How to present your project ideas to leadership so that they get approved
Ensuring success and ongoing results
Downloadable Flyer: Effective and Predictive Maintenance Planning
Leadership Development &
Employee Wellness
These are 90-minute sessions with an interactive Q&A at the end. This division is taught by our Director of Education and Curriculum Advisor for the NPMSG Academy, Dori Bryan- Ployer Ph.D
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Mindfulness At Work is an interactive wellness workshop featuring practices designed to reduce stress, expand time, increase joy and improve productivity.
If you are interested in improving your work/life balance and self-care, this workshop is a must. It will provide practical and manageable mindfulness approaches, which can easily be performed at work or at home.
Participants are welcome and encouraged to take an active part in this workshop and share their insights and experiences within the group.
Downloadable Flyer: Mindfulness at Work
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This course will help:
Recognize the signs of an unbalanced life.
Find new and creative ways to redefine and rebalance your day-to-day work activities.
Develop new, purposeful habits to help you mentally, physically, emotionally, and spiritually.
Identify employer resources so that you can have a balanced lifestyle.
Reduce stress
Improve time management and goal setting skills.
Downloadable Flyer: Improving Your Work=life Balance
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Dori helps her clients in achieving their personal and professional goals by helping them improve their public speaking skills.
In business, having a speaking coach can improve your presentation abilities, teach you how to overcome fear in crowds, and increase your overall confidence.
Downloadable Flyer: Public Speaking and Presentation Skills
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Creativity is not just for artists and performers. Everyone can benefit from utilizing their “right brain” in their daily work. Dori takes her students through various exercises that challenge traditional problem solving methods that enhance troubleshooting skills.
Downloadable Flyer: Using Creativity in Your Leadership Style
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Self-care is not selfish. In fact, professionals who safeguard their own self-care are more likely to recognize and respect the same priority in others. In this session, we will look specifically at self-compassion, empathy, and grace as keystones to balancing service to others and wellness to self. Participants will learn how to engage themselves and others in a variety of exercises, prompts, and breath work dedicated to that end.
Come. Learn how best to take care of you while you are serving others.
Downloadable Flyer: Self-Compassion, Empathy, and Grace
